Frequently Asked Questions
✅ General Questions
What areas do you serve?
We provide local, long-distance, and interstate moving services to residents of the Upper Peninsula of Michigan and Northern Wisconsin. Our business is headquartered in Marquette, and can travel to any state.
Are you licensed and insured?
Yes. We are fully licensed to travel anywhere in the country and insured to protect your belongings at full-value. Click here for proof
What services do you offer?
We offer full-service moving, packing and unpacking, loading and unloading, furniture disassembly/reassembly, storage solutions, and specialty item moving. Our services also include, palletized deliveries, recovery and disposal.
How far in advance should I book my move?
We recommend booking at least 2–4 weeks in advance, especially during peak moving season (spring, summer and fall).
💰 Pricing & Estimates
How do I get a moving quote?
You can request a free estimate online or by phone. We may schedule a virtual or in-home assessment for accuracy.
Is my estimate binding or non-binding?
All of our estimates are non-binding. If the job is going over, we will make sure to communicate it beforehand and re-estimate the total cost before continuing.
What factors affect the cost of my move?
Pricing is based on distance, size of your move, number of movers, time required, and any additional services requested.
Are there any extra fees I should know about?
Possible additional charges may include long carries, stairs, heavy items, packing materials, or storage. We’ll review everything upfront.
📦 Packing & Preparation
Do you provide packing services and supplies?
Yes. We offer professional packing services and can provide boxes, tape, and packing materials. Please communicate this need before the day of move!
What should I pack myself vs. leave to the movers?
You can pack personal items and valuables. We recommend letting professionals pack fragile items. If an item is damaged because the customer incorrectly packed it, we are not liable for damages
What items can’t be moved?
We cannot transport hazardous materials, flammables, perishable food, houseplants, personal medication or certain restricted items such as guns, explosives and/or ammunition.
How should I prepare my home for moving day?
Clear pathways, shovel walkways (winter) disconnect appliances, label boxes, and set aside essentials you’ll need right away. We also ask that animals and young children be contained to avoid any tripping hazards
🚚 Moving Day
How long will my move take?
The time depends on the size of your home, distance, and access. We’ll provide a time estimate in advance.
Do I need to be present on moving day?
Yes, or you can designate a trusted representative to oversee the move.
Is your arrival time exact?
Depending on our day, the arrival time is not
always exact. If you are the second or third move in the day, our dispatch and team-leads will keep you updated on ETA
Will my furniture be protected?
Absolutely. We use padding, shrink wrap, rubber-bands, ratchet straps and proper handling techniques to protect your belongings.
🏠 Delivery & After the Move
When will my items be delivered?
Local moves are typically delivered the same day. Long-distance moves follow a scheduled delivery window.
What if something gets damaged?
We take great care, but if damage occurs, we’ll guide you through our claims process and coverage options.
Can you help with unpacking and setup?
Yes. We offer unpacking services and furniture placement.
When Do I Pay?
We do not require payment on-site. All we ask is that a electronic payment or check is sent out within 7-Days. Marquette Movers does not accept checks from out-of-state
📅 Scheduling & Policies
What is your cancellation policy?
We refund your deposit if your move is cancelled more than 24-hours in advance, Details are included in your contract.
What forms of payment do you accept?
We accept cash, credit/debit cards, check, cashiers-check, and if needed Venmo/Paypal.
Can I change my moving date?
Yes — we understand plans change. Contact us as soon as possible to reschedule. Availability may vary based on demand.
Do you provide free estimates?
Yes! We offer free, no-obligation estimates. Estimates can be done over the phone, online, or with an in-home/virtual walkthrough depending on your needs.
Common Questions
How Do I Pick The Right Mover?
Customers should research reputable movers by checking online reviews and ratings from reliable platforms, seeking recommendations from friends or family who have had positive experiences with moving companies, and verifying the company's credentials and licensing. It's crucial to obtain multiple quotes, ensuring transparency in pricing, and to inquire about insurance coverage and policies to make an informed decision when selecting a trustworthy and reliable moving service.
Should I Tip My Movers?
Tipping movers is generally a personal choice, but it's customary to tip if you feel the service exceeded your expectations. Some instances where you might consider tipping include if the movers handled heavy or fragile items with care, completed the job efficiently, or went above and beyond to ensure a smooth move. It's common to tip (10-20%) at the end of the move, and the amount can vary based on factors like the complexity of the move and the level of service provided.
Q: Do I Need to Empty My Dresser Drawers?
You are welcome to leave the contents in your dresser drawers, as long as all loose and breakable items are removed. This helps ensure the safety of your belongings and allows for a secure and efficient moving experience.
Q: What is Our Weather Policy?
If we deem it unsafe for our moving and delivery crews and for our trucks to operate should snow or ice accumulates on the roads, we will reschedule the move. In some cases, we may be able to push back start times to give the roads a chance to thaw. If weather forces us to postpone scheduled service or delivery, we will make every effort to reschedule within 72 hours of the originally scheduled service or delivery. Scheduling is based on availability. We will contact all customers as soon as the possibility of any schedule change arises via phone call or our text-in line. If a deposit has been paid and we cannot reschedule within one week of the originally scheduled service, unless weather conditions persist, the customer may cancel and request the deposit be returned.